Airlines must provide passengers with care and assistance regardless of the reason for delay
- at least two hours for flights under 1,500km (such as Glasgow to Amsterdam);
- at least three hours for flights between 1,500km and 3,500km (such as East Midlands to Marrakesh);
- at least four hours for flights over 3,500km (such as London to New York).
What care should I receive?
- food and drink based on how long your delay is;
- two phone calls or emails; and
- accommodation (if your flight is delayed overnight) and transport between the airport and that accommodation.
Food and drink
Accommodation
Making your own arrangements
Compensation
How much compensation can I claim?
- If your flight is under 1500 kilometres (such as Glasgow to Amsterdam), the compensation amount is £220 per person.
- If your flight is between 1500 and 3500 kilometres (such as East Midlands to Marrakesh), the compensation amount is £350 per person.
- If your flight is over 3500 kilometres (such as London to New York), the compensation amount depends on the length of your delay: If you arrive between three and four hours late, the compensation amount is £260 per person; but If you arrive more than four hours late, the compensation amount is £520 per person.
