Making a warranty claim at both Milwaukee and Makita is fairly simple. You return the product (at your own expense) along with all of its accessories to authorized repair centers or factories. The company examines the product and lets you know if it’s a misuse or an actual manufacturing fault. The only difference is that Milwaukee requires purchase receipts to determine warranty duration while Makita doesn’t. Although, you should always keep the purchase receipts.
In case you’ve lost the receipt, Milwaukee looks at the product’s manufacturing date instead to calculate your remaining warranty. If your tool was manufactured significantly before your purchase date, your coverage period may shrink enough to fail your claim.
When it comes to customer service, buyers have mixed customer service experiences from both brands. Generally, buyers consider both to be responsive and cooperative. But where each company has mostly positive reviews on places like Reddit, each has negative ones, too.
Since customer service is subjective and hard to generalize, we’re only left with the process. Milwaukee is strict with purchase receipts, which adds to the customer’s responsibility. With Milwaukee’s receipts, you have one more thing to worry about. Makita, in contrast, doesn’t require it, simplifying the claim process for you. So, Makita is clearly the better choice here.
