The Eko Electricity Distribution Company (EKEDC) says all electricity consumers who paid for metres under the Metre Asset Provider (MAP) scheme will be refunded through credit “token” within six months.
The Chief Executive Officer, EKEDC, Tinuade Sanda, gave the assurance during a Customer Engagement Forum on Thursday in Agbara, a suburb of Lagos.
NAN reports that customers at the forum were drawn from Agbara business unit, which covers Agbara, Owode, Ijanikin, Ajara and Badagry.
Others are Ajido, Otto-Awori, Ketu, Pota, Avia, Oko-Afo, Aiyetoro, Seme, Ilogbo-Ereni, Era-Abule, Kwame, Aradagun and lbereko.
Sanda, represented by General Manager, Commercial, Revenue Cycle, EKEDC, Mr Samuel Edoho, urged customers to key into the ongoing metering process to avoid being billed through estimated billing.
According to him, the only way to end the frequent complaints about alleged overbilling and estimated billing is to acquire metres.
“Customers who paid through the MAP scheme will be refunded within six months.
“The Disco has started massive metering of customers who paid through the MAP scheme,” she said.
The EKEDC boss noted that the clarification became necessary because some consumers wanted to know if the money they paid for metres under the MAP scheme would be refunded.
She explained that the essence of the forum was to interact with customers within their network on better ways to improve service delivery.
“Our mission in Eko DisCo is to improve the quality of lives of all customers by utilising cutting-edge technology to safely, sustainably and reliably supply electricity.
“That is what we stand for, and we will continue to promote this,” Sanda said
