Liz Reid, head of Google Search, has admitted the company’s search engine has returned some “odd, inaccurate or unhelpful AI Overviews” after the feature rolled out to everyone in the US.
The executive’s explanation outlined some new safeguards to help the new feature return more accurate (and less funny) results. Some of the worst AI Overview results doing the rounds were apparently faked, but the glue-on-pizza example was real, as was the viral answer to how many rocks you should be eating. Also real. Reid said Google came up with an answer because it had tapped into a comedy satire site.
The issue for Google is this could erode trust in the search engine’s results and accuracy. Reid said the company tested the feature extensively before launch, but “there’s nothing quite like having millions of people using the feature with many novel searches.” Maybe it needed a little more testing first.
— Mat Smith
