Galaxy users complain of display problems after installing a software update
Several Galaxy users have started complaining of display-related issues on their phones with OLED screens. After installing a software update, a green or pink line appeared on their phones. This issue isn’t limited to a few phones or models. It seems widespread, and we’ve seen this issue appear on the Galaxy A73, Galaxy M21, Galaxy M52 5G, Galaxy S21 series, Galaxy S21 FE, Galaxy S22 series, and Galaxy Z Flip 3. Some users claim the issue appeared after installing One UI 6.0 or the April 2024 security update.
There could be more phones suffering from this issue, but it isn’t just Galaxy devices that are facing this issue. Even phones from Motorola, OnePlus, Vivo, and Xiaomi seem to have the same issue, but the issue appears widespread among Samsung phones.
The issue appeared after installing a software update in most of these instances. This has horrified users so much that people have started recording videos while installing new software updates on their phones. Users hope to submit their videos to after-sales service stores to prove that the issue (if it appears) wasn’t caused by physical damage.
Green line issue causing consumer distrust in Samsung
This isn’t a minor issue, as an OLED display panel is among a smartphone’s most costly components. Sometimes, the OLED panel costs almost half the phone’s original price. Even after so many complaints, Samsung doesn’t seem to have issued a wider circular to after-sales service centers to replace display panels on affected phones for free. This has caused consumers to distrust Samsung.
Whether the issue is related to the OLED panel itself, the display cable, or a glitch in the software update system, Samsung needs to issue a statement about this problem as soon as possible if it wants consumers to trust the brand again.
