Job Description
- Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (Postillion Office, Postilion Portal, FEP (Postilion), Kimono, CSIS, Connect24 & Uniser, MSMS, Mastercard Online, Pay Arena, PayAttitude, Corona, ViaCard Prepaid, PreAuth, ATM Self Service etc.) to maintain and support operations and ensure compliance to relevant standards
- Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure
- Perform configurations, problems, incidents, IT service continuity and supply
- Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
- Test, debug, document and analyze performance of channels applications and infrastructure components
- Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
- Conduct event, fault and performance management
- Fulfil service requests and perform routine maintenance and support activities within SLA
- Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
- Provide innovative solutions to problems, developments and integrations in the Channels eco-system
- Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems
- Prepare and design reports on Systems availability and performance
JOB REQUIREMENTS
Education
- Minimum of a first degree or its equivalent in a IT related discipline
Experience
- Minimum of 3 years Post -NYSC experience
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