1.
Inventory and Asset Management Officer
Location: Lagos
Employment Type: Full-time
Job Brief
- We’re looking for an experienced Inventory Management Officer who will be responsible for administrating the organization’s policies and procedures to control and monitor PalmPay’s assets including properties, plants, vehicles and equipment.
- Monitors asset lifecycles, inventories, locations, and replacements, and maintains status and costs.
Key Roles and Responsibilities
- Develop an organizational philosophy for comprehensive management and accounting of PalmPay’s assets. Coordinate processes and documentation required for new asset acquisition, disposal, replacement, and tracking of lost or stolen assets.
- Conduct periodic audits, spot checks, and physical verification counting and ensure compliance with asset regulation rules/laws.
- Manage an active depreciation schedule to ensure the asset’s book value is constantly updated and appropriate taxes are applied and paid. Work with vendors and cross-functional groups to maintain accurate & complete asset data.
- Develop and implement an asset management system, and ensure all assets are properly classified, categorized and recorded in the SAP system.
- Develop and implement an annual asset verification and audit plan.
- Liaise with end users to ensure licensing (where required), routine maintenance schedules, and plans are integrated into SAP, and are being strictly adhered to.
- Liaise with Line Managers to ensure asset written-offs are properly disposed of and impact remediated.
- Track warranties on all PalmPay’s assets, ensuring these are executed appropriately and warehouse all other relevant items, such as operating manuals, spare keys, etc. providing access as required.
- Provide an asset utility report with recommendations to management on (remainder) asset life, maintenance and replacement costs etc. Provide general advice to PalmPay’s executives on asset procuring and management.
- Prepare periodic asset updates to Management and the Leadership team.
Qualifications
- Bachelor’s Degree in Accounting, Business Administration, Economics or other related fields.
- At least 2 years experience in inventory and asset management for a financial institution/fintech.
Necessary Skills:
- Strong analytical skill
- Highly skilled in math and finance
- Asset acquiring & management
- Excellent communication skills
- Strong time-management skills
- Detail-oriented & highly organized
- Excellent critical thinking and problem-solving skills
- Skilled in vendor management and negotiation
- Relationship building and Interpersonal skills
- Compliance and lease agreement understanding
- Teamwork and collaboration skills
- Project management
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
2.
Front Desk / Admin Officer
Location: Lagos, Nigeria
Job type: Full Time
Career level: Mid Level
Job Brief
- We are looking for an experienced Front Desk/Admin Officer who is passionate about our mission of driving financial inclusion in Africa.
- The ideal candidate will be responsible for performing essential front desk administrative duties while maintaining a professional image of the company.
Responsibilities
- Responsible for greeting visitors and guests – direct them to the appropriate staff member.
- Responsible for scheduling appointments and management of calendar coordination.
- Responsible for the preparation of correspondence, presentations, email communications, and excel spreadsheets.
- Collects and reconciles reimbursement requests for payments.
- Responsible for all telephone and electronic communications.
- Oversee office running budget while maintaining a professional image of the organization at all times.
- Responsible for providing answers to inquiries about organization and providing information such as company’s address and directives on company’s location etc.
- Manage all orders and maintains office supplies and record files
- Responsible for accepting and delivering letters and packages to appropriate personnel and department.
Requirements
- Minimum of two years’ experience as a Front Desk Officer or Administrative Assistant.
- Minimum of a Bachelor’s Degree in Business Administration, Public Administration, or any related field of study.
- Robust knowledge of Microsoft Office programs (PowerPoint, Outlook, Excel, and Word)
- Excellent organizational skills including the ability to prioritize and coordinate multiple tasks.
- Ability to coordinate several projects to a successful completion with little or no supervision.
- Excellent communication skills including professional phone etiquette.
- Ability to respond promptly to shifts in direction, priorities and schedules.
- Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should
Click here to apply online
3.
Customer Experience Agent
Locations: Victoria Island, Lekki, Yaba, Orile, Surulere, Lagos Island – Lagos
Employment Type: Full-time
Job Brief
- We are recruiting over 300 Call Center Representative for our client a commercial bank offering retails services to its customers
- The CCR will be the liaison between our client and its current and potential customers
- The successful candidate will help customers with their questions and address issues regarding products or services
- The CCR will be responsible for providing support from start to finish to effectively resolve customer inquiries or concerns, keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
- Always provide splendid customer services to customers in a friendly and courteous manner.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer accounts, providing updates and information.
- Collaborate with other call centre professionals to improve customer service.
- Have sufficient knowledge about the bank’s products and services and respond to all inquiries accordingly.
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
- Ensure that customers’ confidential information is properly protected and only used for official purposes.
- Channel complex customer complaints and challenges to the right quarters for effective resolution.
Requirements and Skills
- Interested candidates should possess an HND, NCE or OND in relevant fields with 1 – 3 years work experience.
- Previous experience in a customer support role in banking ,personal banking, retail banking or financial services.
- Strong telephone and verbal communication skills and active listening and time management skills
- Familiarity with CRM systems and practices
- Customer focus, Customer satisfaction-oriented and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Excellent sales skills.
Application Closing Date
28th February, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
4.
Maintenance Engineer – Finishing Plant
Job Requisition ID: JR000679
Location: Aba Factory, Abia
Job Type: Full time
Job Grade: G6
Department: Manufacturing
Report to: the Chief Engineer
Department Strategic Objectives
- To improve and sustain equipment reliability for increased and sustained productivity
- Efficient and effective management of local and imported resources
- To achieve and sustain world-class factory standard
- To improve constantly factory systems, processes and people.
Job Purpose
- To coordinate the finishing engineering team for effective and efficient maintenance of machines, respond to machine breakdowns timely to reduce downtimes and to keep track of spare parts for the overall performance in production and quality
Dimensions:
- Turnover of unit
- Budget responsibility
- Team Size Other.
Direct Reports are:
- Technicians
- Operators.
Internal & External Relationships:
- Identify the most significant ones
- Attach a preferred suppliers list if available
- Detail which networks the jobholder will be part of e.g. finance, category
- Close relationship with the production team
- With the stores
- Purchasing department
Job Context & Special Features:
- Explain any special features or context in which the job operates
- Detail any language or mobility requirements.
Principal Accountability:
- The key outputs of the job
- List in priority order if possible, typically 8-10. NOT a task list
- Any requirement for organizing & planning including own work and the allocation of resources
- Typical decisions made and if they are advisory or directly responsible for the outcome
- Ensuring PPM and overhauling activities are performed according to schedules.
- To investigate and analyse the root cause of breakdown to manage and prevent re-occurrence.
- Manage spare parts for finishing plant machines.
- To drive and maintain a high performance in Occupational, Health & Safety and Environmental Care standard/practice
- To manage team and individual performance through regular reviews, monitoring objectives and ensuring development needs are identified and actioned
Key Accountability: Ensuring PPM and overhauling activities are performed according to schedules
Key Activities:
- Maintain up-to-date schedules for the regular maintenance of all plants and machinery including preventive maintenance on weekly basis
- Ensure regular plant maintenance in accordance with approved maintenance schedules in conjunction with production programs from time to time
- Design and modify mechanical equipment for better industrial engineering leading to high qualitative productivity and cost savings
Performance Indicators:
- Feasible updated maintenance schedules
- Timely preventive maintenance
- Effective delivery of production targets.
- Timely repair of plants and equipment as per feedback from production floor
Key Accountability: To investigate and analyse the root cause of breakdown to manage and prevent reoccurrence
Key Activities:
- Prompt intervention on machine breakdown and proper investigation of the cause of the failure
- Ensure breakdowns and other repair work are promptly attended to minimize loss of production hours
- Design and modify mechanical processes and equipment for better industrial engineering leading to high qualitative productivity and cost savings
Performance Indicators:
- Root cause analysis within the 24 hrs of the failure
- Elimination of downtime due to machine break down
- Top performance of finishing plants machines
Key Accountability: Manage spare parts for finishing plant machines
Key Activities:
- Raise orders and payment certificates as at when due
- Liaise with purchasing section in planning and ordering for mechanical spare parts
- To maintain accurate stock record and ensure periodic reconciliation
- Make available standards of operations and procedures as related to spares inventory management
- Manage workshop resources efficiently to reduce cost of maintenance and increase machinery lifespan
Performance Indicators:
- Reduced downtime of production machinery
- Effective planning
- Timely and accurate stock taking and reconciliation
- Up to date standards of operations and procedures
- Efficient management of workshop resources, staff, time, spares and budget
Key Accountability: To drive and maintain a high performance in Occupational, Health & Safety and Environmental Care standard/practise
Key Activities:
- To consistently and visibly demonstrate their personal commitment to an involvement in occupational Health and Safety issues at all times.
- Ensuring that all incident involving and/ or potentially involving, injury to persons, to property or environment are reported immediately
- Ensure that Health, Safety and Environmental issues are fully considered and successfully resolved during the design, installation and commissioning of all building/process/ procedural modifications and that an appropriate HSE Audit has been successfully completed before modification is handed over to operational management.
- To maintain procedures to enable a quick response to emergency situation if it occurs and minimize its impact on the Health & Safety of employees, contractors, stakeholder and Environmental
- To heighten employees’ HSE awareness and provide appropriate training for employees, emphasizing individual responsibility for sound HSE management.
- To be aware of the hazards in the workplace under his control and control measures to reduce the risk presented by those hazards.
- To develop and maintain appropriate two-way communication and training programmes on HSE matters.
Performance Indicators:
- Employees, contractors/suppliers and visitor Knowledge and awareness of site policies
- Reduction in number of factory incidents
- Number of Management of change
- Response and recovery time
- Training Hour recorded and Reduction in number of incidents
- Reduction in number of incidents
- Training Hour recorded
Key Accountability: To manage team and individual performance through regular reviews, monitoring objectives and ensuring development needs are identified and actioned
Key Activities:
- Complete as a minimum, bi-annual reviews of individual performance with monthly informal reviews
- Set realistic yet challenging SMART objectives throughout the year for both the team and each individual
- Discuss shortfalls and strengths in performance in a timely manner and use feedback method
- Ensure each individual has an active development plan which is reviewed as a minimum, on a bi-annual basis
- Motivate the team to achieve success
- Ensure each team member is aware of the part they play in the achievement of business objectives
- Coach individual team members to support their development
- Identify skills gap and recommend for training (on-the-job)
Performance Indicators:
- Completion of performance review documentation
- List of current SMART objectives for all individuals
- Staff able to answer questions about the key business objectives
- Involvement of HR regarding high fliers and poor performers
- Development plans in place for each team member and Clear career path within the department
- Succession within the department
- Regular departmental meeting
- Recruit only candidates with required skills
Key Accountability: To coordinate Good manufacturing Practice activities on site in line with agreed GMP standards (PZC GMP Standard/NAFDAC GMP requirements).
Key Activities:
- Train personnel on the concept of Quality/GMP
- Create System for assessment of Quality/GMP activities
- Follow up on closing of identified Quality/ GMP gaps
- Improve on the GMP score of audited area.
Performance Indicators:
- Timely training of personnel
- Provision of GMP Checklist
- Circulation of GMP Follow-up report
- Sharing of GMP information
Required Qualifications
- B.Eng / B.Sc / HND in Mechanical Engineering.
Required Experience:
- 3 – 5 years minimum work experience
- Proficient in Microsoft Office packages (MS Word, MS Excel, PowerPoint)
- Good knowledge of machine design
- Excellent Knowledge of engineering drawing and ability to use AutoCAD or other drafting packages.
- English Language
Knowledge, Skills & Experience Needed:
- List any qualifications required to do the job. Be specific about the experience needed. Focus on type of experience not the time served.
Required Competences:
- Coordinates and ensures Planning and Organising of activities to achieve goals
- Takes into account a broad range of issues in Formulating strategies and vision for the future
- Shows appreciation/encouragement while Working with People rather than apportioning blame
- Gives full commitment to the Principles and values of the organisation
- Has Commercial Orientation and an understanding of business issues
- Thinks more broadly about impact of actions – Analysis and Decision Making
- Embraces Innovation and Change to move the business forward
- Establishes Interacting and Communicating networks links within and outside the organisation
- Demonstrates Personal Qualities – Drive and Resilience for achieving agreed objectives
- Able to identify how to turn subordinate’s weaknesses into strength whilst Managing People
- Focuses on high quality standards when Delivering Results and Customer Expectations.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.
Territory Sales Manager
Job Requisition ID: JR000566
Location: Abuja
Responsible to: Area Sales Manager
Level: Grade 6
Department: Sales/Commercial
Department Strategic Objectives
- Lead in the delivery of customer and field sales business objectives towards the achievement of the overall organisation business and growth objectives
Job Purpose
- Work with the Distributor/Distributor sales team to deliver agreed business objectives within assigned territory.
Responsible for:
- Van Sales Representative/Open Market Sales Representative.
- Must be able to influence, inspire and drive performance without having direct management responsibility for distributor staff
Context/Scope
- A key contributor to the success of the PZ Cussons commercial strategic plan with an effective and flexible field sales force; demonstrating industry leadership in both volume driving & brand building activity.
Key Accountabilities
- Achieve agreed business objectives/KPIs for the territory( Sell-out, Focus Brands, NPD listing, POP deployment, promotions etc.)
- Implement outlet coverage strategy in assigned territory, enlist and keep updated database of relevant outlets.
- Achieve sales drivers (Quality, Distribution, Visibility, Price/promotion) objectives for the territory.
- Manage and review the activities of the Secondary Sales Force in assigned territory
- Work with Area Sales Manager to develop Joint Business Plan of customers in assigned territory.
- Monitor and manage execution of all Promotional /launch/ agencies activities in assigned territory.
- Lead Market intelligence gathering and competitor activity monitoring and report timely.
Measurement/Performance Indicators:
- Target vs. Actual monthly/yearly performance (sell-out,e, KPIs
- Timely and quality of execution of trade and marketing activities in assigned territory)
- Implementation of Territory Coverage Strategy
- Achievement of Quality, Distribution, Visibility, Price/promotion targets.
Internal & External Relationships:
- Area Sales Manager
- Marketing/Sales/Channel/Supply Chain/Finance/HR team
- Customers
- Agencies
- PZ Marketing & Sales network
Knowledge, Skills & Experience Needed
Qualifications:
- First Degree in any discipline
- Computer Literacy
Experiences: (What experience brings success to this role):
- Minimum of 1 year experience in marketing or sales, and over this period has successfully delivered on KPIs.
- Direct experience of PZ Cussons Way of selling capabilities with a focus on Sales Driver execution at the point of purchase (QDVP), Outlet Segmentation and Managing Relationships including structured call, persuasive selling and brand passion.
Knowledge: (What does the person need to know):
- Good knowledge of business objectives and priorities.
- Experienced driver with valid license
- Knowledge of Field Sales Management and Market Intelligence.
- PZ Cussons Leadership competencies
Functional or Technical / Business Skills: (What can the holder do):
- Commercial Acumen – Emerging
- Customer Management – Emerging
- Negotiation Skills – Emerging
- In Market Execution – Emerging
- Selling Skills – Emerging
- Sales Drivers – Emerging
- Channel Strategy – Emerging
- Communication/Interpersonal skills – Developed
- IT Skills – Developed.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.
Business Development Manager
Location: Lagos
Employment Type: Full-time
The Team
- You will join the Business development team to play a key role in Go to Market Strategies to accelerate growth, recruit more customers and increase revenue.
- You will be working very closely with our marketing and talent teams in ensuring the successful development of ideas and strategies to attract prospective customers and retain existing ones.
Duties & Responsibilities
- Develop a growth strategy for the company focused on financial gains and increase in customer base
- Responsible for generating new business and ideas while managing the existing ones to ensure profitability and sustainability
- Coordinating and directing all TERAWORK activities of sales and relationship management to ensure optimal achievement of set revenue targets on a month-on-month basis
- Plan and oversee new marketing initiatives including brand expansion in new markets as well as continued expansion among existing customers
- Own the sales lifecycle from prospecting to implementation and manage virtual and in-person sales meetings
- Understand the Company’s goal and purpose so that it will continually enhance the Company’s financial performance
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Build long-term relationships with new and existing customers
- Perform other duties as assigned.
Qualifications
- Degree in BBA/BS Business Management/ Sales & Marketing is required
- Minimum 4 years of experience as a Business Development Manager is required
- Experience in a Recruitment or Consulting firm is a plus
- Strong understanding of value-based selling
- Business prospecting and bidding
- Should be fluent in written, oral communication in English and exhibit a friendly personality
- Capable of effective presentations and demonstrations via online tools
- A desire to learn other manufacturer technologies and skills
- Entrepreneurial spirit would be a plus.
Application Closing Date
28th February, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.
Concierge
Location: Abeokuta, Ogun
Schedule: Full Time
Description
- Can you be our guests’ fountain of knowledge? Nothing must be too much trouble, a genuine people’s person who can make every moment matter. If you say Yes I Can! here at the Park Inn by Radisson, we’re looking for people just like you!
- At the Park Inn by Radisson, we are one team and make memorable moments for our guests.
Key Responsibilities
- Welcomes guests to the hotel.
- Maximises customer satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to customers,
- Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance,
- Arranges for special services requested by guests,
Requirements
- Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience.
- Previous experience of using Opera Property Management System is advantageous.
- A natural happy smiler with a warm Yes I Can!
Salary
To Be discussed plus Tips & Commission
Application Closing Date
25th February, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
8.
Biology Teacher
Location: Ajao Estate, Isolo, Lagos
Employment Type: Full-time
Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- 2 – 5 years work experience.
- An experienced Biology Teacher.
Application Closing Date
6th March, 2023.
Method of Application
Interested and qualified candidates should send their CV to: apply2Lovebeams@gmail.com using the Job Title as the subject of the mail.
Note: Kindly apply if you are within Ajao Estate Isolo Lagos location.
9.
Cloud Operations Manager
Location: Lagos
Department: Technical
Job Type: Permanent
Responsibilities
- The Cloud Operations Manager will be responsible for overseeing the day-to-day operations of the Cloud Services function, and effectively communicating with all stakeholders on pertinent matters including – but not limited to – software deployment, upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration, change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.
- He / she will also assist with developing processes to manage operations, technical standards and architecture development.
- The Cloud Operations Manager is also expected to ensure best practice maintenance and support of the Cloud platforms, processes and customer services.
The specific responsibilities shall include to:
- Work with the Cloud Solutions and planning teams to guarantee stability, availability and the efficiency of our cloud environment.
- Making sure that customer SLAs are met, periodical customer reports and updates are sent.
- Play an active role in improving the interface between the business and technology.
- Ensure 24 X 7 operations of Cloud Services, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services.
- Provide pre-sales product support to Solutions Architects in the development of customer proposals, tailored solutions, bids and major tenders
- Develop and maintain a high-level strategy for the current and future growth of the organization’s product lines.
- Maintain accurate and detailed asset inventory records.
- Develop and oversee Network Operations, Service Desk, Event Management, Incident Management, Problem Management, Configuration Management and Change Management processes for all Cloud Services.
- Ensure successful backup and/or replication of Customer Data in a secure manner. Contribute and enhance Security policies and procedures for Cloud Services. Implement System Management Tools to provide monitoring and management of all Cloud infrastructures.
- Define and report key performance indicators to monitor process health; define and report customer facing service metrics.
- Analyze and track periodically the external product positioning and competitiveness of product(s) against competitor’s products within the target market space.
- Product project management.
- Facilitate decision point meetings.
- Conduct Research and development (R&D) activities that comprise of creative work undertaken on a systematic basis in order to increase knowledge of technologies and services.
- Advise on new product development and product marketing.
- Liaise with the marketing team to revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns.
- Implement and oversee Security policy, monitoring, and guidelines for Cloud Services.
- Conduct System Outage Analysis to prevent reoccurrences.
- Identify, negotiate and coordinate team resources across various departments within the organization and when required to make product(s) amendments, support growth and meet customer demands.
- Directly manage assigned team.
Qualifications, Skills & Competencies
- Bachelor’s Degree in Computer Sciences, Information Management or related Engineering field is preferred.
- Minimum of ten (10) years’ experience in large complex information systems and cloud services with at least two (2) years in a supervisory.
- At least five (5) years’ managerial experience of IT Service management, data center, server, and storage management, virtualization, networking, systems management, and project management is preferred.
- Experience with Microsoft public, hybrid and private cloud is a must have.
- Must have strong Windows/Linux/Unix skills.
- Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies are an added advantage.
Demands of the Job:
- Must be proactive, and able to identify and resolve events before they results in incidents
- Must be a strong leader, capable of motivating a team of engineers to consistently meet world class standards
- Must be able to work under pressure
- Must be able to build, develop and train young talent
- Expected to support customers effectively
- Must be a strong communicator
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
10.
Applications Analyst II
Job Requisition ID: 2023200260
Location: Nigeria (Any)
Job type: Full time
Job Family: Information Technology
Compensation Band: L
Job Code: ITEC80011
FLSA: Exempt
Job Summary
- Responsible for the development and day-to-day maintenance and enhancements of the application systems in test and production operations, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support and Operations team members.
- Ensures all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines.
- Acts as an internal expert in terms of the assigned system and is responsible for knowing what changes have been made to the base system. Plays a critical role in delivering high-quality service and support to various levels of internal users.
- Conducts technical and analytical work in developing, designing, and/or analyzing technical solutions for clients. Assesses new software products and solutions.
- Duties include participation in client needs assessments, evaluating hardware and platform availability, and software requirements.
Accountabilities
- Assists in the evaluation, development and implementation of company systems, including custom developed, off-the-shelf, and/or hosted solutions.
- Participates in code and design reviews.
- Develops new system components to include graphic user interfaces, software programs, database interfaces and reports.
- Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.
- Ensures the consistent and reliable use of all code management and library systems assuring available, reproducible and reusable programs.
- Coordinates with company employees and consultants, on-site and in the field.
- Works with IT (ITIL Lifecycle) and project teams to analyze and clarify operational and platform requirements.
- Executes development process for assigned work products within the scope of change/release management for enhancements and projects.
- Ensures system documentation is up to date, including data related to incidents and enhancements.
- Updates system documentation per the change/release process.
- Contributes to definition of standards, best practices and maintenance of applications.
- Determines project scope, timelines and provide quotes on development efforts.
- Leads code and design reviews.
- Develops tools to streamline development efforts.
- Defines and mentor staff in standards, best practices and maintenance of applications.
- Assists in managing flow of change request activities including assignment of programmer and documentation to be updated.
- Works with development team(s) to update project plans and track projects. Assists in managing overall scheduling and timeline across projects.
- Participates in business requirements definition and documentation.
- Coordinates with product vendors for technical support.
Applied Knowledge & Skills:
- Participates in projects and initiatives as a project resource.
- Design appropriate system solutions, translate business requirements into system specifications.
- Setup, configure, or develop business applications to support business requirements.
- Develop and execute system test plans.
- Develop and execute plans for deploying the applications into production.
- Identify and resolve project issues to further the project execution process.
- Troubleshoot issues in the use and functioning of the applications.
- Work with technical developers and database administrators to correct issues in the functioning of the applications.
- May assist in the use of a combination of data modeling, information engineering, mathematical model building, sampling and accounting principles to ensure efficient and comprehensive designs.
- Coordinate with application vendors as needed in the support process.
- Administer applicable security in adherence to the application’s access request and approval procedure(s).
- Provide regular communication on the status of assignments, requests and projects.
Problem Solving & Impact:
- Integrates knowledge and skills from other specialties to address moderate to complex work assignments and problems.
- Supports technology applications by exploring and adapting to changing technologies.
- Independently applies technical judgment to work assignments to achieve desired outcomes.
- Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Performs diagnostics on assigned software and/or hardware.
- Makes suggestions for technical modifications to prevent future problems.
Supervision Given/Received:
- Oversee and facilitate the work of others (Developers and other analysts) in support of the project execution process.
- Train entry-level Application Analysts.
- Provide guidance and support the users in their efforts to become proficient in the use of the applications.
- Consults with clients and higher- level technicians and analysts to resolve technical problems and ensure client satisfaction.
Requirements
Education:
- Bachelor’s Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.
Experience:
- 7 – 9 years of related work experience.
- Knowledge and experience of databases (Oracle, SQL Server, etc.).
- Knowledge and experience with writing technical requirements, test scripts and knowledge of software programming languages and technologies.
- Ability to communicate technical information clearly and concisely to technical and non- technical users.
- Ability to initiate majority of relevant tasks, specify and plan activities for task accomplishments and notify supervisor of variances.
- Prior experience working in a non- governmental organization (NGO).
Typical Physical Demands:
- Typical office environment.
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
- Ability to sit and stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
Technology to be Used:
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
Travel Requirements:
- Less than 10%.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
